Frequently Asked Questions
Will I need specialist equipment?
Yes - and buying tools can become a bit of an addiction! Each class has a downloadable tool and equipment list,
and you will find that you will use the same piece of equipment in many different classes.
How long do I have to watch the videos?
Will I need specialist equipment?
Yes - and buying tools can become a bit of an addiction! Each class has a downloadable tool and equipment list,
and you will find that you will use the same piece of equipment in many different classes.
How long do I have to watch the videos?
If you are a Jeweller's Bench member then you can watch as many classes as you like, as many times as you like
for as long as you are subscribed.
If you have bought access to a single class or classes then you have as long as you like to watch them!
The Jeweller's Bench is here for many many more years, and you will have access to your classes for all of that time.
In the unlikely event of my retirement you will be given plenty of notice.
In the unlikely event of my retirement you will be given plenty of notice.
How do I cancel my membership subscription?
selecting the subscription and pressing CANCEL
How do I change from a monthly to an annual membership?
At present the only way of doing this is to cancel your monthly subscription and joining again as a new annual member.
The same classes are available to monthly and annual members.
Please see above for how to cancel your monthly membership,
and then visit the Membership page to re-enrol as an annual member.
How do I change my card details?
You can cancel your subscription at any time by visiting the Billing section of your account here,
and clicking on the CHANGE CARD button.
Can I download the videos and handouts?
The handouts are yours to download and keep handy as you work your way through the class project.
However, the videos can only be watched through the website.
Can I download the videos and handouts?
The handouts are yours to download and keep handy as you work your way through the class project.
However, the videos can only be watched through the website.
Do you have an App I can download?
Yes! Find out all about it here
Why can't I buy more than one class at a time?
Unfortunately the software platform running the website does not allow more than one class to be bought at a time.
Why can't I buy more than one class at a time?
Unfortunately the software platform running the website does not allow more than one class to be bought at a time.
However, if you join The Jeweller's Bench as a member you will be enrolled on all the video classes,
and automatically enrolled on new ones, for as long as you are subscribed.
Do I need to watch the classes in a particular order?
Some classes are part of a series, for example the Art of Keum Boo course, and the first class in the series usually
Do I need to watch the classes in a particular order?
Some classes are part of a series, for example the Art of Keum Boo course, and the first class in the series usually
has information that the other classes refer to. In these cases the classes clearly state
which order it is best to watch, or which other class it is useful to watch first.
Will each class always be available for new students?
Some classes may eventually be updated or replaced by newer ones.
These classes will still be available to enrolled students but will not be available for new enrolments.
Can I email you questions about my jewellery making?
The best place for jewellery making questions is The Jeweller's Bench Café facebook group,
a thriving community of wonderful helpful and supportive jewellers of all levels of experience.
I post regular hints and tips in the group, and we share our work and industry news too.
We'd love to see you there!
Unfortunately emails can get lost in my inbox - but if you need help using the website please use the contact form.
Will each class always be available for new students?
Some classes may eventually be updated or replaced by newer ones.
These classes will still be available to enrolled students but will not be available for new enrolments.
Can I email you questions about my jewellery making?
The best place for jewellery making questions is The Jeweller's Bench Café facebook group,
a thriving community of wonderful helpful and supportive jewellers of all levels of experience.
I post regular hints and tips in the group, and we share our work and industry news too.
We'd love to see you there!
Unfortunately emails can get lost in my inbox - but if you need help using the website please use the contact form.
